Shipping & Returns

SHIPPING AND RETURNS POLICY

SHIPPING:

All orders will be processed within 3 days of order being placed. All orders will be sent out on Tuesdays & Thursdays. If an item that is out of stock has been ordered, you will have the right to receive a refund or to purchase another item to the value of, or, agree to wait until the item is in stock again. All items will be posted through Australia Post. If you do not want to pay for registered postage, please do not buy from us. The insurance and registered postage costs have been integrated within the postage charges that you receive when you place your order. On time of postage, you will receive an email with the registered postage number on it. Please keep this email until your order arrives.

RETURNS:

Due to health and safety requirements, any inks or needles that have been purchased can not be returned or refunded against. If you receive an item that has been damaged through the delivery process, notify us of it immediately. You have 3 days to notify us of any damage or non working items. After this period, we will not accept returns. Any items we sell with a guarantee will be accepted for replacement or repair within the time frame nominated. It is the customers responsibility to send the item back to us. If an item is damaged or non working through no fault of the purchaser, we will repair or replace the item.